Frequently asked questions and blocking messages

Manual — Environment · chapter 11 of 11

The module blocks almost nothing: what it refuses is recording a fact without the proof the regulation requires. The table explains each message.

Message / situation	Why	What to do
Attach the evidence or describe it when marking the condition as Fulfilled	a fulfilled condition needs proof	attach the Evidence (file) or write the Evidence / note
Attach the proof or describe it when fulfilling a calendar obligation	RAPP, TCFA, DMR… are only marked as fulfilled with a filing number or receipt	attach the Proof (filing/receipt) or write the number in Proof / note
Enter the waiver reason	a “Waived” license must say why	fill in Waiver reason (e.g. activity not subject to licensing)
This site has licenses: delete or move the licenses first.	the site still has licenses	delete the licenses first or, to just take it out of use, edit it and set Active: No
For “disposed”, enter the CDF number	disposal is only proven by the CDF (PNRS)	fill in CDF number (and, if possible, attach the file); without a CDF, leave “MTR issued” or “Received at disposal facility”
There is already a draft PGRS for this site.	only one draft per site	open the existing draft in the PGRS tab and continue working on it
The site waste inventory is empty — register the waste before publishing the PGRS.	the published PGRS freezes the inventory	register the waste in the Inventory tab (active items) and publish again
Register your signature in My Profile before publishing / before concluding	whoever publishes the PGRS or concludes the incident signs with the registered signature	My Profile › Digital Signature; then repeat the action
Only the designated technical lead can publish and sign. / Only the designated responsible person can conclude and sign.	the document has a designated responsible person and you are not that person	ask the designated person to log in with their own user
Missing: causes (immediate/root), conclusions, notification to the agency (date/filing number) — or a justification when concluding the incident	concluding requires an investigation and, when required, the notification to the agency	use Edit / investigate and fill in what is missing; with no notification recorded, write the justification the system asks for
Record the evidence (text or file) when assessing a requirement	“Compliant” and “Partially compliant” need evidence	write the Evidence (text) or attach the Evidence (file)
Disposal requires the disposal facility (partner) or the document number.	recovered refrigerant only leaves with proven disposal	choose the Disposal facility or fill in Document (certificate / MTR)
Result recorded — NON-COMPLIANT (open a work order and link it)	the value exceeded the applied limit	open the corrective work order in H2O and click link work order on the result
Code … already exists when creating an own waste code	the code is already in the catalog	search for the code in the list and use it
Override factor button greyed out / Select an entity to override the factor	the override applies to one entity	choose the entity in the selector at the top of the screen
You do not have permission for this action	the profile does not have the required level (see chapter 1); Create ISO 14001 audit also requires Create in ISO Audit	ask the administrator to adjust the profile

Frequently asked questions

• The license expired, but we filed for renewal. Click Edit on the license and record Renewal filed on and the Filing number: the status changes to “Renewal filed”, it stops being a pending issue and the expiry alerts stop (Law 15.190/2025).
• The license no longer needs to exist. Use Manual status: Closed (or Waived, with the reason) instead of deleting it: it leaves the pending issues and the history remains.
• I recorded the CDF on the shipment and it is still “MTR issued”. On editing, the status is whatever is in the Status field: change it to Disposed (CDF) and save.
• Why did the shipment become a pending issue? More than 30 days have passed since the Shipment date without a CDF. The ESG dashboard counts as “without CDF” every shipment in the period that has no CDF number, even within the 30 days.
• The monitoring result came out non-compliant. Click link work order on the result and enter the number of the corrective work order; the pending issue disappears and the history remains.
• Generate the year’s RAPP/TCFA did not create anything. That year’s obligations already existed in the entity (it does not create duplicates). For a specific site, use New obligation.
• The incident will not conclude. Causes, conclusions or the notification to the agency (or the justification) are missing; the person concluding must have a signature registered in My Profile.
• I need to correct a concluded incident. Click Reopen and enter the reason: the signature is invalidated, the incident goes back to “Under investigation” and can be edited and concluded again.
• How do I check the signature of a PGRS or an incident? With the code printed in the trail and on the PDF, in Occupational Safety › Verify signature (menu item unlocked by the APR right).
• The emission factor for my state/year is different. In the Emission factors tab, select the entity and use Override factor, entering the reference.
• FR/SR is marked as estimated. Enter the month’s HHT in Entries (bills / man-hours) with the type Man-hours worked.
• Who receives the alerts? The users with the Edit right in Environment and the administrators, by e-mail, through the rule “Meio ambiente: prazo próximo (licenças, condicionantes, obrigações)” — adjustable in System › Notifications.

When the alerts go out

Item	E-mail alert
License (with no renewal recorded and no manual status)	180, 90, 30, 7 and 0 days before expiry
Pending condition and legal obligation	30, 7 and 0 days before the due date
Next source monitoring / leak-tightness test	30, 7 and 0 days before
Chemical product FDS	60, 30 and 0 days before the “review by” date
Assessment of an applicable legal requirement	30 and 0 days before the next assessment
License of an active partner	30 and 0 days before expiry
Incident that requires notification and has not been notified yet	every day, until the notification is recorded or the incident is concluded