The alerts bell

Manual — Getting started — web · chapter 9 of 13

The bell in the header gathers, in a single list, what is waiting for you now. The red number is the total of items in the list. H2O updates the bell when you open the list and every 2 minutes.

The bell is not a history and has no “mark as read”: each alert leaves by itself when the situation that created it is resolved — the ticket gets a technician, the approval is answered, the deadline passes. Clicking an alert takes you to the screen where it is resolved.

Alert	Who sees it	Leaves the list when	Takes you to
Title of a Planning note (with a padlock, if private)	users with access to the Planning notes; private notes, only the author	the note ends (the bell shows today’s and those of the next 24 h)	Planning
Ticket #N without a technician (Urgent badge on the highest priorities)	users with access to the Planning notes	the ticket gets a technician or is no longer new/in progress; only tickets of high priority or above are included	the ticket
Approval pending — Ticket #N	the designated approver, or the members of the approver group	the approval is answered	the ticket
Awaiting approval — Ticket #N	whoever requested the approval	the approval is answered	the ticket
Ticket solved — #N	the requester (or the requester group)	the ticket is closed or reopened	the ticket
Ticket #N in progress	the requester, when the ticket has a technician and changed in the last 48 h	48 h after the last change	the ticket
New message on ticket #N	the requester, when someone else writes a public follow-up	48 h after the message	the ticket
Reply from H2O Support	whoever opened the conversation in Support	you reply in the conversation	the Support & Feedback window
Budget, measurement, addendum, readjustment, contract or guarantee (Budget awaiting approval — #N, Measurement period awaiting approval, Contract expires in N days…)	contract inspectors and managers, according to their role	the item is handled or the deadline passes	the item’s screen

Figure 21. The bell open: the Alerts title with the total (18), alerts for tickets without a technician — each with an icon, title, detail, date and time; one of them with the Urgent badge — and the View full planning link at the bottom. The list scrolls to show the other alerts.

1. 1Red counter — total of alerts in the list.
2. 2An alert: title, detail and date; click to open it.
3. 3Urgent badge on a ticket without a technician.
4. 4View full planning.

System rule

Alerts follow the site selected in the header. With nothing pending, the list says No alerts at the moment.

Tip

The web bell does not send notifications to the computer or the phone. Emails are something else: they depend on the notification rules the administrator configured. The H2O app has its own bell, which works differently — see chapter 8 of the app manual.

In the self-service portal, the bell footer is View my tickets.