Manuals

Start with Getting started and follow the order: each manual explains the web and app screens, with the frequently asked questions in the last chapter.

Getting started

Getting started — webHow to sign in to H2O in the browser, turn on two-factor authentication, take care of your password and find your way around the screen: menu, site, profile, search, alerts, language, help and My Profile

Structure and master data

Companies and hierarchySites and sub-sites: the company tree, who sees each site, registration, site record with map, logo, documents, notes and statistics, and the sites in the app

Locations and calendarsThe tree of places of each site — buildings, floors, rooms —, how to register, move and look up tickets by location, and the calendars of working days and holidays used in SLAs, Automatic Scheduling and Maintenance Plans

AssetsRegistration of the 16 asset types, calibration, components and replacement forecast, metering, asset management and warranty, reservations, QR code labels and use in the app

Suppliers, contacts and workforceThe companies you work with, their people and the site's job roles: registration, links, inheritance between sites and where each one appears in H2O

Operations

Automatic SchedulingHow to generate at once the preventive maintenance tickets of a period — UPS units, generators, cooling, switchboards — from the assets, the plans with a periodicity and the working-day calendar, and how to follow up, move and delete what was generated

Construction

ProjectsHow to create and follow up a project in H2O — construction, infrastructure implementation or retrofit, maintenance shutdown —: team, tasks and Gantt, actual × expected progress, costs and estimates, daily reports, audits, equipment, materials and documents, on the web and in the app

Quality, safety and environment

Occupational SafetyComplete manual of the SST module — H2O web and app: from worker registration to eSocial, with APR, PT, inspections, deviations, accidents, PGR, CIPA and contractor oversight

EnvironmentLicenses, legal calendar, waste (PGRS/MTR), sources and monitoring, refrigerants, chemicals, incidents, legal requirements, ISO 14001 and ESG