What the agent can do

Manual — AI agents · chapter 5 of 7

Each capability of the server is a tool the agent picks according to the question. The writing tools only appear for keys or authorizations with writing allowed.

Tool	What it does
quem_sou_eu	Shows on whose behalf the agent is acting and what the key allows.
buscar_no_h2o	Searches a text in tickets, tasks and assets at once.
resumo_dos_chamados	Ticket totals: open, solved, closed, by status.
buscar_chamados	Lists tickets filtered by text, status and priority.
ler_chamado	Details of a ticket, with description and follow-ups.
listar_tarefas	Ticket tasks, with technician and checklist template.
buscar_ativos	Assets of a category, filtered by text.
ler_ativo	Asset record, category fields and latest readings.
listar_projetos	Projects, with status, percentage and dates; or the details of one.
calendario_de_manutencao	Maintenance in a period, including visits planned by scheduling and holidays.
listar_sites	Sites the user can reach.
abrir_chamado (writing)	Opens a ticket on a site or linked to an asset.
adicionar_acompanhamento (writing)	Adds a public comment to a ticket.

System rule

Everything an agent writes is signed in the text as recorded by an AI agent, with the key name, and appears in the audit trail marked [agente]. A ticket opened by an agent follows the normal path: assignment rules, SLA and notifications.

Lists come in pages of up to 25 items; the agent asks for the next page when it needs it. Long texts are shortened, and the answer says when there is more content in H2O.