Password: changing and recovering it

Manual — Getting started — web · chapter 4 of 13

The password is personal: users change it themselves in My Profile, and the administrator can set a new password for any user. H2O has no password recovery by email — neither on the web nor in the app.

Changing your password

1. Open My Profile (the card with your name, at the bottom of the menu).
2. In the Change Password block, fill in Current password, New password and Confirm new password. The eye icon in the current password field shows all three.
3. Click Change Password. The button is only enabled with all three fields filled in and the confirmation equal to the new password.
4. Password changed successfully! appears, and the Last changed: line starts showing today’s date.

Rule	Message
The new password must have at least 6 characters (and at most 128).	At least 6 characters
The confirmation must be equal to the new password.	The passwords do not match
The current password must be right.	Current password is incorrect

Figure 12. My Profile › Change Password with the fields filled in (not yet confirmed): Current password, New password and Confirm new password, the Change Password button, already enabled, and the date of the Last changed:.

1. 1Eye: shows the three passwords.
2. 2New password (next to it, Confirm new password).
3. 3Change Password — enabled when the fields are complete and match.
4. 4Last changed: — date of the last change.

Warning

Changing the password does not end the sessions already open in other browsers or in the app: they continue until they expire or until someone clicks Logout. In the app with Remember me ticked, the old password stays saved on the device and the next sign-in is refused until you type the new one.

I forgot the password

On the sign-in screen, the Forgot your password? link opens a notice: Ask the H2O administrator at your company to set a new password for you, in the People → Users menu. That is the way: the administrator sets a temporary password, you sign in with it and change it in My Profile. Got it closes the notice.

Figure 13. The Forgot your password? notice, over the sign-in screen, with the Got it button.

1. 1The text that tells you to ask the administrator for a new password.
2. 2Got it — closes the notice.

For the administrator: setting a new password

1. In People › Users, open the user.
2. At the top of the record, click the Password button (next to Edit and Deactivate).
3. In Change Password — user name, type the new password in the New password (min. 6 characters) field and click Change. Password changed appears.
4. Give the password to the user through a secure channel and ask them to change it in My Profile as soon as they sign in.

Figure 14. A user record in People › Users: the Password button at the top and the Change Password — window followed by the user name (here, Ryan Mitchell), with the New password (min. 6 characters) field filled in and the Cancel and Change buttons.

1. 1The Password button of the user record.
2. 2Field for the new password.
3. 3Change — saves the new password.

System rule

Setting the password requires the right to edit users. The change is recorded in the user’s history. If the user also lost the phone with the authenticator app, use Reset MFA (chapter 3).