Frequently asked questions

Manual — AI agents · chapter 7 of 7

The agent says it has no permission

• Check that agents are on under System › API Keys.
• Check that the key has the mcp and read scopes.
• To write, the key also needs write, and the user who owns the key needs the right to create tickets.
• If the query is about a specific site, confirm that the user who owns the key can reach that site.

The app cannot complete the authorization

• The authorization must be completed within 15 minutes; after that, start again from the app.
• On the Connect to H2O page, the address entered must be the same one you use in the browser to sign in to H2O.
• If the screen says you are not allowed to authorize, ask whoever administers H2O to approve it or to open authorization to all users.

The agent cannot find a ticket I know exists

The agent only sees what the user who authorized it sees. A ticket from a site outside that user’s reach does not appear, and the answer is “not found”.

Can I use it with any assistant?

With any assistant that speaks the MCP protocol over HTTP. The steps inside each app vary and change with versions; what H2O needs is always the same: the server address and an API key, or the authorization on the H2O screen.