Frequently asked questions and messages

Manual — Punch list (GQE) · chapter 11 of 11

The table explains the messages that can appear in the punch list. The most common questions come right after.

Message	Where	Why	What to do
Choose the project / Enter the item title	New item	required field empty	fill in the project and the title
Project not found or outside your scope	New item, PDF	the project belongs to a site you cannot see	choose another project, or ask for access to the site (manual Companies and hierarchy, chapter 2)
N photos failed / Failed to upload N photos	recording / Attach	the upload of some photo failed (network, large file)	attach it again on the item page
Attach the closing photo (evidence of the fix) before requesting validation.	Request validation	there is no closing photo	Attach in the Closing photo panel (chapter 6)
Enter the rejection comment (what is still missing).	Reject	empty comment	write the assessment
Enter the block reason (material, third parties, clearance…).	Block	empty comment	write the reason
Enter the justification (management decision / accepted risk / false positive).	Won’t fix	empty comment	write the justification
Enter the reason for reopening.	Reopen	empty comment	write the reason
Transition not allowed from “…” to “…” (or no permission).	flow buttons	someone else changed the status while your screen was open, or the right changed	reload the page
Only Quality (validate right) can complete a punch item under validation. (and the ones for Won’t fix and Reopen)	Quality buttons	Validate (Quality) is missing	ask for the right (chapter 2)
Punch item completed or no permission to edit	Save of the edit	the item was closed, or you have neither Edit nor are the responsible	ask Quality to reopen it
Punch item not found	item page and buttons	the item was deleted or belongs to a site outside your scope	go back to the list
This punch item already has a work order	Open work order	someone already opened the work order	reload: the number shows in Links
This item was already escalated (RNC-…)	Escalate to NCR	the NCR already exists	open the NCR through the code in Links
A punch item with an NCR cannot be deleted.	trash icon	the item was escalated	keep it; close it through the flow
You requested the validation of this punch item — another person with Validate (Quality) approves or rejects it.	Validate and complete / Reject	you were the one who took the item to Under validation	ask another person with Validate (Quality)
A punch item with an NCR cannot be permanently deleted.	Trash › Delete permanently	the item was escalated	leave it in the trash, or restore it
Punch item is not in the trash	Trash	someone else already restored or permanently deleted it	reload the page
Only users with Trash on Punch list can delete a photo, and only while the item is open.	trash icon of the photo	Trash is missing, or the item is already closed	ask for the right; on a closed item, Quality reopens it first
Photo or attachment not found on this item	trash icon of the photo	someone else already deleted the file	reload the page
Item in use on punch items — deactivate it instead of deleting.	Lists	some item uses the entry	deactivate
An item with this name already exists	Lists	repeated name in the same list	use another name, or reactivate the old one
Failed to generate the PDF	Pending / Complete	server failure	try again; on a very large project, try List or Photos: No
No project has items yet…	main screen	no item on the sites you can see	New item
No items for this filter.	list	the filter found nothing (the list opens on Open)	click the Total card or change the filter

Frequently asked questions

• I cannot find the Punch list (GQE) menu. It is under Operations and only shows with Read in the Punch list (GQE) row of the profile (chapter 2).
• Can I record an item in the app? No: punch list items are handled on the web (on a phone, through the browser). In the app, what opens an item is the failure of a commissioning test (chapter 8).
• The Request validation button does not work. Attach the closing photo first — without it, validation is not requested (chapter 6).
• I do not see Validate and complete. It only shows with Validate (Quality) in the profile, with the item Under validation and if you were not the one who requested the validation (chapter 6).
• Is the responsible notified of the item? Yes, in the bell and by e-mail: when assigned, when the work order is opened, when the validation is rejected and when the item is completed. Quality is notified when an item arrives for validation (chapter 6).
• I solved the work order: is the item closed? No. The work order and the item are independent; the item is only completed by Quality, with the closing photo.
• I cancelled the work order and cannot open another. That is the rule: the item has only one work order and stays linked to it even when cancelled; Open work order does not come back (chapter 7).
• How do I record what the client pointed out at the inspection? Type = Client punch list. It gets the badge and can be filtered; give the client’s profile Read and Create if they will record it themselves (chapter 2).
• The completed item is wrong. Quality uses Reopen with the reason; it goes back to Triage / Under review and can be edited.
• I recorded it on the wrong project. The project cannot be changed: move it to the trash (Trash right) and record it again on the right project.
• I deleted an item by mistake. Trash button at the top of the screen › Restore — it comes back with the status it had (chapter 5).
• I attached the wrong photo. Whoever has Trash deletes it with the trash icon in the corner of the photo, while the item is still open (chapter 5). Without that right, attach the right one and say in the comment of the next step which one counts; Quality checks before validating.
• I failed a test and no item was opened. It only opens when the test ticket is linked to a commissioning phase and the result is Failed (not Retest). If there was already an open item for the same task, no other is created (chapter 8).
• The PDF did not respect my filter. The Project PDF, on the item page, takes the whole project. For a filtered PDF, set the filter in the list and use the PDF button on the project row (chapter 9).
• The spreadsheet came with only the open items. It follows the list filter, which opens on Open. Click the Project total card first (chapter 9).